Shipping policy

Thanks for visiting and shopping at Noxfun, following are the terms and conditions that guide our Shipping Policy.

Shipping Origin

All products are manufactured or assembled to order and shipped directly from our partner factories located in China.

Shipping Timeline

• Handling time: 1–5 business days before dispatch.
• Transit time: Approximately 28-42 business days after shipment.
• Total estimated delivery time: 29-47 business days from the order date.

Important Delivery Notes

• All delivery timelines are estimated and may vary due to customs processing, weather conditions, or carrier delays.
• Made-to-order or customized products may require additional handling time.
• Orders are shipped with tracking information once dispatched.

Shipping Delays

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

• Shipping Rates & Delivery Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after order has been processed.

Address Accuracy & Changes

• Please ensure your shipping address is complete and accurate at checkout.
• We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses.
• Address changes after dispatch may result in additional carrier fees, which will be charged to the customer.

Lost, Stolen, or Damaged Packages

If an item is lost or damaged during transit, we will provide a replacement at no additional cost. If tracking shows a package as delivered but it cannot be located, you must contact the carrier and request a trace within 7 days of delivery. Claims made outside this timeframe may not be eligible for replacement or refund.

Failed Delivery or Refused Packages

If delivery fails due to an unavailable recipient, incorrect address, or refused delivery, the carrier may return the package and charge return fees. Reshipping requires payment of return and re-delivery costs. Refunds for returned items will be issued minus a 30% restocking fee to cover shipping and packaging costs.

Payment 

We accept all major credit cards (MasterCard, visa card).  Please be sure to provide your exact billing address and telephone number.  Please be sure to provide your exact billing address and telephone number.

Payment Confirmation

A confirmation email will be sent to you once the order is authorized and verified. Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to us at Sales@noxfun.com  if you have further questions.

Contact Information